One hourly rate per service, billed for the time we actually spend together. Sessions usually run an hour or two; short follow-up questions by phone or email are never charged for.
Unhurried, one-to-one lessons built around what you actually want to do — writing email without second-guessing it, organising files so you can find them again, using Microsoft 365, staying safe online. We work at your pace and repeat anything as many times as it takes.
Calm, respectful support for anyone who would rather not be rushed. Large-print notes after every visit, no jargon, and no question treated as a small one. Often it starts with one stubborn password and ends with video calls to the grandchildren.
The everyday things that stop working at the worst moment. Printers that will not print, Wi-Fi that drops in the back bedroom, a laptop that has slowed to a crawl, a new device that needs to talk to all the old ones. Diagnosed, fixed, and explained.
A practical introduction to the tools everyone is talking about — what they are genuinely good at, where they get things wrong, and how to fold them into the work you already do. We use your real tasks, not textbook examples.
Help keeping a small site current and healthy — copy changes, images, pages, domains, forms that need to reach your inbox. If you have an idea for a simple tool or app, we can map out what it would take before anyone spends money.
For the shop, studio, or practice where the technology has grown one piece at a time. We tidy the sprawl: professional email, shared files people can actually find, invoicing and scheduling that run themselves, and notes so the next person can pick it up.
Most things can be solved over a screen share. When hands-on is better, I come to you.
Anywhere in the Marin area is included in the hourly rate. Beyond Marin, travel is quoted by distance and tools needed.
Booking several lessons at once brings the rate down. Ask for current package pricing when you get in touch.
Pricing may vary with the complexity of a project. You will always have a figure agreed in writing before work starts.
Describe the problem in a sentence or two and I will tell you which service fits, roughly how long it should take, and what it will cost — before you commit to anything.